Umbraco Support and Maintenance Plans

We’re one of only a few award-winning Umbraco Gold Partners. You can count on us for quality support and maintenance like no other.

Umbraco Partner Gold Badge

What does it cover?

Appcentric's Umbraco support and maintenance plans can be used for a range of services including;

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Bug Fixes

Simply raise a ticket and one of our certified Umbraco engineers will begin investigating the issue, keeping you updated until the issue is resolved.

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Change Requests

Need a new contact form added or a new video banner built? No problem - your support plan includes a number of hours per month for change requests.

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Content Support

While Umbraco is easy to update, you may occasionally require designer support to select the appropriate image or layout. We can hop on a call at a moment's notice.

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Consistent Upgrades

Keeping your site up to date ensures that it runs smoothly, is secure and stays compliant. Appcentric will work with you to plan and implement your upgrade schedule.

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Hosting and DevOps

Whether it's Umbraco Cloud or Microsoft Azure we can manage all of the code, pipelines and hosting for your sites.

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Seamless Integrations

Appcentric have integrated Umbraco into countless third party systems including Hubspot, Salesforce, Dynamics, B2C, Auth0, Stripe, Royal Mail, Right Move & more.

Onboarding & Site Review with every package

This covers current technical issues, hosting review, onsite SEO, onsite accessibility, roadmap planning & more.

Pricing

A range of pricing plans to suit every site

Core

£695 / Month

Perfect for
Marketing Websites
Websites with low complexity
Minimal content support
Limited or no integrations
Standard
Popular

£1,295 / Month

Perfect for
Medium sized websites
Membership Portals
eCommerce Sites
Integrations
BESPOKE

Let's Talk

Perfect for
Large Enterprise Solutions
Multiple Integrations
Custom APIs
Retained Development
CORE

£590/ Month

Perfect for
Marketing Websites
Websites with low complexity
Minimal content support
Limited or no integrations
STANDARD
Popular

£1,100 / Month

Perfect for
Medium sized websites
Membership Portals
eCommerce Sites
Integrations
BESPOKE

Let's Talk

Perfect for
Large Enterprise Solutions
Multiple Integrations
Custom APIs
Retained Development

Why choose Appcentric?

As a gold-level Umbraco partner, we pride ourselves on our impeccable and reliable service and support.

200
+

Successful projects

14
+

Years Umbraco expertise

6.5
min

Average response time

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Guaranteed SLAs

Experience peace of mind with our Service Level Agreements. You can rest assured knowing we will promptly respond to any issue you raise.

Allocated hours

Each plan includes a monthly allowance of hours which can be used for any of our services.

Access to our support systems

As a support partner you will be granted exclusive access to our ticketing system and knowledge base which includes guides designed to streamline your journey through common Umbraco tasks and challenges.

Have a site in need of some TLC?
Let’s get to work.

Book a call

Meet some of our team over a conference call where we will introduce ourselves and learn more about your team and project.

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Contact us

Whether you are in need of support or want to learn more about our services, our team is always available to talk. Get in touch with us today to see how we can help.

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Located in Birmingham, we have been
experts in Umbraco since 2010 and have
delivered 200+ projects for both UK and
International organisations.

Common Questions

How long will it take to onboard us?

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This depends on a few different factors such as the complexity of the site, and if we are migrating your hosting to another provider. Generally it takes 1-4 weeks but if you are in need of urgent support due to contractual reasons we will do our best to be as quick as possible.

Do you provide other services as well as support?

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Yes we provide consultancy, design and UX and development services for websites, mobile applications, custom software and integrations. Find out more information here.

Is Umbraco the only technology you use?

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Our developers are well versed in many tech stacks including iOS & Android, .Net, SQL, React, VueJS, Angular, Webflow, Shopify & more.

Our site is currently End of Life. Can you still support us?

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If your Umbraco site is currently EOL, we can still provide support for you and provide a path to upgrading to a LTS (Long Term Support) version.

Do you provide hosting services?

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Yes we provide hosting on either Microsoft Azure or Umbraco Cloud at an additional cost.  We are happy to talk through the hosting options when onboarding you as a support partner.

Can you provide SEO, PPC and Marketing Support?

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We can provide SEO, PPC, Social or Marketing services if needed. These are tailored to your specific needs and are available at an additional cost.

Do you use contractors, freelancers or offshore developers?

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No, all of our developers work from our office in the centre of Birmingham and are trained and certified to Umbraco Expert level at a minimum.

Umbraco Partner Gold Badge