Umbraco Support and Maintenance Plans
We’re one of only a few award-winning Umbraco Gold Partners. You can count on us for quality support and maintenance like no other.
Appcentric's Umbraco support and maintenance plans can be used for a range of services including;
Simply raise a ticket and one of our certified Umbraco engineers will begin investigating the issue, keeping you updated until the issue is resolved.
Need a new contact form added or a new video banner built? No problem - your support plan includes a number of hours per month for change requests.
While Umbraco is easy to update, you may occasionally require designer support to select the appropriate image or layout. We can hop on a call at a moment's notice.
Keeping your site up to date ensures that it runs smoothly, is secure and stays compliant. Appcentric will work with you to plan and implement your upgrade schedule.
Whether it's Umbraco Cloud or Microsoft Azure we can manage all of the code, pipelines and hosting for your sites.
Appcentric have integrated Umbraco into countless third party systems including Hubspot, Salesforce, Dynamics, B2C, Auth0, Stripe, Royal Mail, Right Move & more.
As a gold-level Umbraco partner, we pride ourselves on our impeccable and reliable service and support.
Years Umbraco expertise
Average response time
Experience peace of mind with our Service Level Agreements. You can rest assured knowing we will promptly respond to any issue you raise.
Each plan includes a monthly allowance of hours which can be used for any of our services.
As a support partner you will be granted exclusive access to our ticketing system and knowledge base which includes guides designed to streamline your journey through common Umbraco tasks and challenges.
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This depends on a few different factors such as the complexity of the site, and if we are migrating your hosting to another provider. Generally it takes 1-4 weeks but if you are in need of urgent support due to contractual reasons we will do our best to be as quick as possible.
Yes we provide consultancy, design and UX and development services for websites, mobile applications, custom software and integrations. Find out more information here.
Our developers are well versed in many tech stacks including iOS & Android, .Net, SQL, React, VueJS, Angular, Webflow, Shopify & more.
If your Umbraco site is currently EOL, we can still provide support for you and provide a path to upgrading to a LTS (Long Term Support) version.
Yes we provide hosting on either Microsoft Azure or Umbraco Cloud at an additional cost. We are happy to talk through the hosting options when onboarding you as a support partner.
We can provide SEO, PPC, Social or Marketing services if needed. These are tailored to your specific needs and are available at an additional cost.
No, all of our developers work from our office in the centre of Birmingham and are trained and certified to Umbraco Expert level at a minimum.